Refund Policy


You have the right to terminate the contract with us at any time. The options available to you when ending the contract will depend on various factors, such as whether there are any issues with the product or our performance, and when you decide to terminate the contract:

If the product you purchased is faulty or has been misdescribed, you may have a legal right to terminate the contract, receive a refund, or have the product repaired, replaced, or service re-performed.

If you wish to terminate the contract due to our actions or what we have communicated to you, you may do so.

If you have changed your mind about the product, you may be eligible for a refund during the cooling-off period, subject to deductions and return shipping costs.

If you are ending the contract due to reasons (a) to (c) mentioned below, the contract will be terminated immediately, and you will be refunded in full for any products that have not been provided, and you may be entitled to compensation:

(a) We have informed you of an error in the price or description of the product you have ordered, and you do not wish to proceed;

(b) There is a significant risk of delay in the supply of products due to events outside our control;

(c) You have a legal right to terminate the contract due to our wrongdoing.

In accordance with the Consumer Contracts Regulations 2013, as a resident of the United Kingdom, you possess a legal entitlement to rescind your agreement and receive reimbursement for most online purchased products within a period of 14 days. The details of these rights are elucidated further in these terms.

Please be advised that the following terms pertain to the goodwill guarantee extended by Vape Lust to its customers in the United Kingdom. It is important to note that this guarantee is more expansive than the legal rights granted to customers under the Consumer Contracts Regulations, as it is applicable to all customers and permits the return of goods within a period of 30 days following delivery. It should be emphasized, however, that this goodwill guarantee does not supersede the legal rights of customers in cases involving faulty or misdescribed products.

Please be advised that with regards to products, such as vape kits, that have been sealed for health protection or hygiene purposes, you do not have the right to change your mind once you have unsealed them subsequent to receipt.

You are granted a period of 30 days to change your mind after the day that you (or a nominee of yours) have received the goods, except in the case where the goods are delivered in multiple parts over various days. In such a scenario, you are entitled to change your mind regarding the goods up to 30 days after the day that you (or someone you nominate) receive the final delivery.


Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services or emailing us. Please provide your name and order number or your name and home address.

If you wish to terminate your contract with us, kindly inform us by contacting our customer services via phone or email. It is important to provide us with your name and order number or your name and home address to facilitate the process.

We will cover the costs of return under the following circumstances:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have notified you of an upcoming change to the product, an error in pricing or description, a delivery delay due to external factors beyond our control, or because you have a legal right to do so as a result of our own wrongdoing.

However, in all other situations, including when you are exercising your right to change your mind, you will be responsible for covering the costs of return.

We will reimburse you for the price you paid for the products, including any delivery costs, through the same method that you used for payment. Nonetheless, we reserve the right to make deductions from the price, as detailed below.

If you choose to exercise your right to change your mind:

(a) We reserve the right to reduce the refund amount (excluding delivery costs) to account for any decrease in the product’s value caused by your handling of it in a manner that is not acceptable in a retail setting. Please refer to our Refunds & Returns Policy for guidance on acceptable handling practices and examples. In the event that we have already refunded you the price paid before inspecting the goods, and we subsequently discover that you have handled them in an inappropriate way, you will be required to repay us the appropriate sum.

(b) The maximum refund for delivery costs will be equal to the cost of delivery via the least expensive method we offer. For instance, if we provide delivery for a product in 1-3 days at one cost, but you choose to have the item delivered in 24 hours at a higher cost, we will only refund the amount that corresponds to the cheaper delivery option.

We will process any refunds owed to you as soon as practicable. If you have exercised your right to change your mind, then your refund will be issued within 14 days of the date on which we receive the product from you or, if earlier, the date on which you provide us with proof that you have shipped the product back to us. 


We reserve the right to terminate the contract if you violate its terms. We may end the contract for a product at any time by sending you a written notice if you fail to allow us to deliver the products to you or arrange for their collection within a reasonable period.


If you encounter any issues with our product, please inform us by contacting our customer service team. You may do so by calling us, writing to our address, or sending us an email. We welcome any questions or complaints that you may have, and we will do our best to address them as quickly and efficiently as possible.

We are obligated by law to provide products that comply with the terms of this contract. A summary of your fundamental legal rights concerning the product is presented below. Your legal rights are unaffected by anything stated in these terms.

If you choose to exercise your legal right to reject products, you are obligated to return them to us through the post. We will cover the costs of postage associated with the return.


The price of the product, which includes VAT where applicable, will be as indicated on the order page at the time of your purchase. This will remain the case, irrespective of the VAT rate that is applicable to sales in your country. We take reasonable measures to ensure that the price of the product provided to you is accurate. However, please refer to the above-mentioned points regarding what occurs if we identify an error in the price of the product you have ordered.

We reserve the right to adjust the rate of VAT that you pay if there is a change in the rate of VAT between the date you place your order and the date we supply the product. However, if you have already paid for the product in full before the change in the rate of VAT takes effect, we will not adjust the VAT rate.

This means that if there is an error in the pricing of a product, the correct price will be charged. If the correct price is higher than the price stated at the time of purchase, the customer will be contacted for instructions before the order is accepted. If the pricing error is obvious and could reasonably have been recognized by the customer, and the order has already been processed, the company may end the contract and refund any payments made by the customer, while requesting the return of the goods.

We acknowledge receipt of payment through credit cards including VISA, MasterCard, American Express, and Diners Club, as well as debit cards such as VISA and MasterCard. The payment for the products is required in advance of dispatch.

In the event of a discrepancy in the invoice, we request prompt communication from your end to enable us to initiate timely corrective measures. We shall ensure that no interest accrues until the resolution of the issue.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We acknowledge our responsibility towards you for any foreseeable loss and damage caused by our actions. In the event of our failure to adhere to the terms of this agreement, we shall assume responsibility for any loss or damage you may incur as a direct result of our breach or failure to use reasonable care and skill. However, we shall not be held accountable for any loss or damage that could not have been reasonably foreseen.

A loss or damage is deemed foreseeable if it is apparent that it may occur, or if it was reasonably foreseeable by both parties at the time of entering into this contract. For instance, if the matter was discussed during the sales process, the loss or damage would be deemed foreseeable.

We hereby state that we do not limit or exclude our liability towards you in cases where it would be unlawful to do so. This includes our liability in the event of death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors. We also accept our liability for cases of fraud or fraudulent misrepresentation, and for any breach of your legal rights regarding the products, as summarized above.


We shall use the personal information that you provide to us for the following purposes:

(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you have given your consent during the order process, to furnish you with information about similar products that we provide. You may opt-out of receiving such information at any time by contacting us.

We shall disclose your personal information to third parties only where the law mandates or permits us to do so.


We reserve the right to transfer our rights and obligations under these terms to another organization. We shall provide you with written notification in the event of such a transfer, and ensure that your rights under the contract are not affected.

You shall require our written consent to transfer your rights or obligations under these terms to any other person.

This contract is solely between you and us, and no third party shall have any rights to enforce any of its terms.

In the event that any part of this contract is deemed unlawful by a court of law, the remaining paragraphs shall remain in full force and effect.

We reserve the right to enforce this contract at a later date, even if we delay enforcing it immediately. Your obligation to comply with the terms of this contract shall remain unchanged, and any delay in our actions against you shall not be considered a waiver of our rights.

These terms are governed by English law, and you may bring legal proceedings regarding the products in the English courts. If you reside in Scotland, you may bring legal proceedings in either the Scottish or English courts. Similarly, if you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or English courts.

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